Refund policy

Twinkling Store Return and Exchange Policy

At Twinkling Store, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please take a moment to review our Return and Exchange Policy to ensure a smooth shopping experience.

Returns and Exchanges for Damaged or Non-Functioning Products:

  1. We do not accept returns when a customer changes their mind. However, if the product you received is damaged, defective, or stops working, we will gladly facilitate a return or exchange.

  2. To initiate a return or exchange for a damaged or non-functioning product, please contact us within a maximum of      15- days after receiving the product. Beyond this period, we cannot process returns or exchanges.

  3. When contacting us, kindly provide the following information:

    • Your order number.
    • A clear picture and video of the damaged or defective product, highlighting the issue.

  4. You can reach out to us for assistance via:

Return and Exchange Process:

  1. Contact us: Reach out to us via email or WhatsApp, providing the required information as mentioned above.

  2. Evaluation: Our customer support team will review your request and the provided information. We may request additional details or pictures if necessary.

  3. Approval: If your request is approved, we will provide you with instructions for the return or exchange process. Please ensure the product is in its original packaging with all accessories and manuals included.

  4. Return Shipping: You will be responsible for shipping the product back to us using a reputable courier service. We recommend using a trackable shipping method to ensure the safe return of the item.

  5. Inspection: Once we receive the returned product, our team will inspect it to confirm the issue. If the product is found to be damaged or defective, we will proceed with the return or exchange.

  6. Refund or Replacement: Depending on your preference and product availability, we will either issue a refund to your original payment method or send a replacement product. We will strive to complete this process as quickly as possible.

Important Notes:

  • Please ensure that the product is returned in its original condition, with all accessories and manuals included.

  • We reserve the right to deny a return or exchange if the product is found to be in working condition or if it does not meet the criteria outlined in this policy.

  • If you receive the wrong product by mistake, please contact us immediately, and we will arrange for the correct item to be sent to you.

Twinkling Store is committed to providing excellent customer service, and we aim to resolve any issues you may encounter promptly and fairly. Thank you for choosing Twinkling Store for your shopping needs.